LeanMail

Zero Risk: No Cure, No Pay Option

See our unlimited FREE training options.

LeanMail takes responsibility for the quality, relevance, and value of the training.

  • No sales pressure if you decide not to continue.
  • Non-refundable or refundable 20% insurance surcharge depending on conditions.
  • No-shows are charged the full retail price of the training.

Please carefully read our conditions:

1. Pay Only if Fully Satisfied

  • Guarantee: LeanMail assures the quality, relevance, and value of the first "hands-on" demo training.
  • Opt-Out Option: If you choose to opt out after the first training, you will not be invoiced.
    This applies to both training and software costs.
  • No Sales Pressure: If you decide not to continue, there will be no obligation or sales pressure.

2. 20% Insurance Surcharge

  • Application: A 20% insurance surcharge is applicable under this agreement.
  • Non-Refundability: This surcharge is non-refundable 90 days after a pilot or four months after the initial trial.
  • Waiver Option: The surcharge can be waived if you prefer to pay for the training in advance, foregoing the
    "No Cure, No Pay" agreement.

3. No-Show Policy

  • Charges: Participants who register but do not attend without prior notification will be charged the full retail price of the training.
  • Notification Methods: Advance notice of non-attendance should be communicated via email to info@leanmail.com or
    phone +34 696 259 660.

4. Opt-Out Procedure

  • Notice Requirement: Written notice must be sent within 24 hours after the first training session to info@leanmail.com to opt out of the rest of the training and software.
  • No Charge on Opting Out: Participants who opt out will not be charged for training or software.

5. Personal Training Option

  • Availability: Personal training is available, subject to the same terms as mentioned above.

6. Rebooking Policy

  • Notice Requirement: Rebooking requests are accepted with a minimum of 24-hours’ notice.
  • Conditions: Participants can be re-booked without extra fees into ad-hoc (mixed organizations) groups, subject to availability.
  • Rebooking Deadline: Orders must be re-booked within 90 days; otherwise, the training will be invoiced regardless of attendance.
Training and software investment

Training investment

Software investment

Why is there a surcharge?

The 20% surcharge ensures that our customers also have some "skin in the game". Note that the 20% surcharge will also be added in the case of no-shows.

What print-screens do they need to send?

Sending print-screens, or "the snow" as we refer to it, is an integral part of the Prioritize and Plan training. 

Each participant must send in 5 print-screens showing their progress for Prioritize and InstantArchive training, and 15 print-screens showing their "Next actions" in their inbox in order to graduate for Plan and Essentials training. (8 is the minimum to satisfy the needs of a "no pay, no cure" agreement.)

We review participants' print-screens in order to monitor their progress and send them encouraging coaching emails.  We consider this to be the most important part of the change management function of the training, and therefore we don't consider that someone has given LeanMail a fair chance if they do not send in at least the prescribed minimum number of print-screens.


Imagine someone wanting to learn how to play a simple tune on an instrument without practicing for just a few days. The results would be dismal and not representative of the learning they received.

Can I mix and match?

Yes. You can make some orders "no cure, no pay" and some where we invoice you in advance, but you can not mix the participants from the different orders.

What is the best way to go?

This very much depends on your company culture.


If you're not very sure as to whether your teams will adopt a new method, then take out the "no cure, no pay" insurance. 

If, on the other hand, you are already witnessing great success with LeanMail among your teams, orders of groups paid in advance will most probably bring you great savings.

Schedule a meeting with us to discuss