LeanMail

Understanding the Effort Behind Our Training Sessions

LeanMail is committed to delivering exceptional training that goes beyond just a session. Our training is a meticulously structured journey involving several phases, including constant development, personalized coaching, expert reviews, and ongoing support. Here's a breakdown of the extensive effort and processes involved in delivering each training session.

Constant Development of Training Materials

1. Ongoing Content Updates

Our training content is continuously refined to stay ahead of industry trends and technological advancements. We invest in the creation of new materials, enhance existing modules, and incorporate participant feedback to ensure the training is always relevant and effective.

2. Trainer Development

We invest heavily in the ongoing training of our instructors. This includes workshops, internal knowledge-sharing sessions, and exposure to new tools and techniques to ensure they are well-prepared to deliver top-tier content.

Pre-Training Activities

1. Initial Setup and Agreement

Software Permission Request: We initiate the software permission request process to ensure all systems are set up.

Software Installation Confirmation: Confirm who will handle the installation, then send installation instructions and multiple reminders to ensure the software is installed ahead of time.

Agreement Sent: Send agreements for free training sessions or specific contracts outlining expectations.

2. Scheduling and Logistics

Appointment Setup: We schedule and coordinate appointments, confirming training dates and assigning licenses.

Pre-Training Course Enrollment: Participants are enrolled into a mandatory pre-training course, ensuring they have the foundational knowledge before starting the main session.

3. Installation and IT Support

LeanMail Installation: We work closely with the client’s IT team to ensure LeanMail is installed and configured correctly, sending reminders to make sure everything is in place before training starts.

Pre-Training Survey: A survey is sent to ensure the software is functioning and ready for training. 

Customer Service Calls: We make follow-up customer service calls to verify that everything is set up correctly, addressing any questions or issues that arise during the installation process. These calls ensure that all participants are fully prepared for the training and can get the most out of the experience.
Prioritize & Plan (90 min)
The first session focuses on understanding client needs, setting priorities, and aligning the training with their objectives.

Training Delivery
LeanMail Suite Training

InstantArchive & Inbox480 (90 min)

This session is focused on mastering tools like InstantArchive and Inbox480.

LeanMail Essentials & Coaching (60 min)

The final session provides practical coaching to help participants apply the concepts learned to their daily work.

Post-Training Activities

1. Post-Delivery Follow-ups

  • Workshop Feedback: Post-workshop meetings are scheduled to assess training effectiveness and gather feedback.

  • Survey & Reminders: Post-training surveys are sent to collect valuable insights from participants.

  • Certificates & Recognition: After successful completion, participants receive certificates, postcards, stickers, and coupons to recognize their achievements.

2. Ongoing Engagement

Snowmail Reporting:
  • Expert Review: Our team of experts reviews every Snowmail report submitted. Each report is checked for accuracy and completeness, and detailed feedback is provided. If any issues arise, additional guidance is offered, ensuring the participant's experience is as smooth as possible.

  • Personalized Feedback: Each report is followed by tailored comments and suggestions for improvement, addressing any specific challenges or needs of the participants.

  • Progress Tracking: We track the participants' progress through Snowmail, flagging areas that require follow-up and ensuring continued engagement.

3. Marketing and Engagement

  • Capterra Review Request: We reach out to participants to request reviews, enhancing our feedback loop and service improvement.

  • Sales Navigator: Participants are updated in Sales Navigator to streamline future communication and engagement.

4. Small Group Sizes for Personal Care

  • Personalized Support: Smaller groups ensure that each participant receives tailored coaching and feedback, allowing us to focus on individual needs, troubleshoot challenges, and ensure everyone gets the most from the training.

5. Platform Costs and Tools

  • Training Platforms: We use various platforms for training, course management, and ongoing client engagement. This includes Kajabi for course enrollment, Zoho Campaigns for managing email sequences, and other CRM systems.

  • Investment in Tools: The tools we use are essential for course delivery and ongoing client management, and they come at a significant cost. These tools help us maintain high-quality training sessions, seamless communications, and detailed reporting.

Administrative Support

Invoicing & Payment Tracking: 

Invoices are issued for each training session, including yearly license renewals and support. We also monitor and track payments to ensure smooth transactions.

Partner Engagement: 

We maintain close relationships with partners, ensuring proper referral management and credit tracking.

Sales & Marketing Updates: 

We update our client list and website regularly to reflect new training sessions and participant feedback.

Our training is a complex, multi-step process that goes far beyond simply delivering content. It involves a combination of detailed planning, continuous improvement, expert-level reviews, and ongoing engagement with each participant. The personalized care we provide—supported by smaller group sizes, constant trainer development, and the use of premium platforms—ensures the highest level of quality. The e-Learning platform that we also provide at no extra charge is another cost center for us.

The pricing structure for group training reflects the intensive effort and resources required to deliver these results. While the price starts at $439 per participant, we offer a significant discount for larger groups (50+ participants) to help our clients access top-tier training at a reduced rate of $299 per participant.

By investing in these comprehensive processes, we ensure that every client receives exceptional value, improved productivity, and measurable results.