LeanMail

Choosing the Right
Communication Channels at Work

By focusing on selecting the optimal communication channels for diverse work contexts, this course aims to enhance efficiency, foster clarity, and elevate overall productivity. Get ready to unlock the potential of effective communication and drive success in every facet of your professional journey.


Benefits:


1. Enhanced Efficiency: Discovering the right communication channels ensures that your messages reach the right audience promptly, minimizing delays and streamlining workflows.

2. Crystal Clear Clarity: By choosing appropriate channels, you'll experience improved message comprehension, reducing misunderstandings and promoting a cohesive work environment.

3. Amplified Productivity: Selecting the best-suited channels optimizes communication, fostering quicker decision-making, collaboration, and project execution, ultimately driving higher levels of productivity.

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Course Objective

Equip employees with the tools and knowledge to select the most effective communication channels in various work contexts to improve efficiency, clarity, and productivity.

Duration: Two half-day sessions (4 hours each)
Target Audience: All employees, from entry-level to executives

Day 1: Understanding Communication Channels (4 hours)

Introduction (15 minutes)

 ✔ Icebreaker: Quick poll on most-used communication channels

 ✔ Why effective communication is key to success


1. Email (15 min)

✔ Purpose: Formal, asynchronous
✔ Etiquette: Subject lines, tone, etc
✔ Productive work

2. Instant Messaging (15 min)

✔ Purpose: Informal, synchronous

✔ Etiquette: Emoji, timing, etc.

3. Phone/VoIP (15 min)

✔ Purpose: Direct, real-time
✔ Etiquette: Setting up calls, preparation

      4. Video Conferencing (15 min)

      ✔ Purpose: Remote meetings, presentations
      ✔ Etiquette: Camera on/off, muting

      5. In-person Meetings (15 min)

      ✔ Purpose: Critical discussions, team building
      ✔ Etiquette: Setting agenda, punctuality

      6. Social Media (15 min)

      ✔ Purpose: Public updates, networking
      ✔ Etiquette: Privacy, professionalism

        Takeaways & Discussion (45 minutes)

        ✔ Scenario-based group work

        ✔ Summary and review

        Day 2: Making Informed Choices (4 hours)

        When to Use Which Channel (90 minutes)

        1. Critical vs. Non-Critical (30 min)

        ✔ Prioritizing information
        ✔ Examples and role-play

        2. Formal vs. Informal (30 min)

        ✔ Setting the tone
        ✔ Examples and role-play

          3. Group vs. One-on-One (30 min)

          ✔ Scale and scope
          ✔ Examples and role-play

             Case Studies (60 minutes)

            ✔ Real-world scenarios

            ✔ Team discussions and presentations

              Takeaways & Discussion (45 minutes)

              ✔ Lessons learned

              ✔ Best practices

              ✔ Summary and review

              Wrap-up: Final Q&A and Evaluation (15 minutes)

              ✔ Address any unanswered questions

              ✔ Distribute feedback forms 

              Additional Resources 

              ✔ Hand out course slides and cheat-sheet

              ✔ Inform about the online quiz for assessment

                Course Conclusion

                By the end of this course, participants should be well-equipped to select the most effective communication channels for various professional situations. This will lead to better decision-making, enhanced collaboration, and a more productive work environment.

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                Learn more about how you can remove the waste and ensure your teams are working as efficiently and effectively with the most important communication tools that they have.

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